Open to SLS Members
On 26th September, SLS patron, Moneypenny, will be contributing to a webinar that focuses on the importance of online reviews and the fundamental part of how people shop and hire services, especially Law Firms and Legal Services. Full details on this free webinar, including the booking link, can be found below.
About the Webinar:
Reading online reviews is now a fundamental part of how we shop and hire services. This includes legal services. Recently, the Solicitors Regulation Authority (SRA) ran a pilot scheme with a view to making online reviews compulsory for law firms.
Far from being a hindrance, law firms can use reviews to their advantage. The smart firms will not only embrace this but will improve their customer service in tandem.
Join Bernadette Bennett, Saleem Asif, and Sandra Thompson as they discuss what drives clients to leave reviews – both good and bad – and which specific elements of customer service are most commonly identified in reviews that law firms can easily improve.