Probate Service Feedback

An update from The Law Society

Since our meeting with HM Courts and Tribunals Service (HMCTS) in April regarding the probate service, we received considerable feedback from members indicating that the data shared by HMCTS did not reflect what was happening in practice.

We collated this feedback and presented this to HMCTS in preparation for our meeting with them in May.

The common themes that emerged in the feedback related to:

  • Estimated timescales and concerns about delays
  • Accessing the online service
  • Communication with HMCTS
  • Collaboration between HMCTS and HM Revenues and Customs

HMCTS has expressed their gratitude for the feedback members are providing and are using this to make improvements.

Our summary sets out what the issues are and what HMCTS are doing to address these:

Monday, 7th June, 2021