WEBINAR RECORDING: End of Lockdown - Preparing for Recovery

The Surrey Law Society was delighted to offer members the opportunity to attend a webinar on 'End of Lockdown - Preparing for Recovery', which was presented by Jim Smith, Regional Director, insight6

  • To view of a recording of the Webinar, please click here.
  • To view Jim's slides, please click here.

About the Webinar

Many firms will be pleased that lockdown is gradually ending, but what does that mean for how they can operate, what preparation needs to take place in terms of premises, staff, clients, safety and reassurance etc? The current lockdown has seen an increase in volume of auction sales and purchases. This webinar highlights some of the tips and traps of auction transactions

Jim Smith of Client Experience experts insight6 will cover a number of things businesses should consider, including safety considerations, staff confidence, and also factors to ensure the business is able to court and convert new clients, and provide the very best service.

About the Speaker

Jim Smith is Regional Director insight6 in Surrey. Operating for over 11 years, and a recent sponsor of Surrey Law Society Awards, insight6 are UK wide specialists in gaining customer feedback. Although he operates in many sectors, he has worked extensively in the Legal sector, including a long association with LawNet. He has built up a substantial bank of anecdotal and quantitative data on the customer journey experienced by many Law Firms, and is brilliantly placed to comment and advise on service and sales matters, and how firms can make the 'Client Journey' work.

Tuesday, 30th June, 2020